Min familj flög från Mumbai till Houston med Emirates. När de anlände till Houston saknade 2 väskor 2 hjul ut ur 4, och jag kunde inte dra dem och var tvungna att lyfta och sätta dem i min bilstam. Jag ringde bagagepåstående och de bad att svara dem med bevis.
Jag fick det här svaret via e-post:
Thank you for your claim on Sep 28, 2017, in connection with the above checked baggage claim. I am concerned to learn from you that, upon your arrival at Houston airport, you discovered that your bag was damaged, and sincerely regret any inconvenience you were put through.
I wish to advise that your claim in respect of damaged baggage is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the countries where you began and ended your journey. The Montreal Convention is exclusive which means that it provides the only remedy available in these circumstances.
In accordance with Article 19 of the Montreal Convention, the carrier is not liable for damage caused by damage to baggage if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.
Your claim may be covered by your travel insurance policy. May I suggest that you also contact your Insurers who may be able to assist you further with your claim.
Although we have not lived up to your expectations on this occasion, I do hope your recent experience has not marred your impression of the service offered by Emirates and that we will be given another opportunity of serving you in the future.
Thank you for allowing me to explain our position.
Yours sincerely,
Om Montrealkonventionen 1999 var där 1999, varför har deras hemsida en skadad påsarlänk?
Finns det något sätt att få rabatt på den skadaen?