Du kan försöka kontakta invandrare, flyktingar och medborgarskap Kanada (den statliga myndigheten som ansvarar för eTAs) via ett webbformulär. På IRCC-webbsidan:
What do I do if my application for an eTA is not approved right away?
While most eTAs are issued in minutes, some can take several days to process. In such cases, more information is needed before the application is approved. IRCC will contact you via email and advise you of the next steps.
Check the junk/spam mail folder of the email address you provided on your eTA application form. Some spam filters may block automated emails from IRCC.
The email from IRCC may include a request for:
- additional information or documents, or
- an in-person interview at the nearest Canadian visa office.
If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form. To do so, you will need to:
- provide some basic personal details, and
- Under “Type of application” select “Electronic Travel Authorization”, then “Case Specific Enquiries”.
- Provide as many details as possible about the problem you encountered. It can take us several days to answer your inquiry.
Det låter som om du redan har kommit i kontakt med IRCC via e-post (men kontrollera din spammapp för att göra triple-säker på att du inte har fått ytterligare korrespondens från IRCC). Ändå verkar webbformuläret vara det "officiella" sättet att "fråga om ett program som har tagit längre tid än de normala behandlingstiderna", så jag skulle försöka det om du inte redan har det.